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Individual Unit Standard Learning Packs


Use mathematics to investigate and monitor the financial aspects of personal, business and national issues NQF Level 3 Credits 5

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues NQF Level 4 Credits 6

Use mathematics to investigate and monitor the financial aspects of personal and community life NQF Level 2 Credits 2

Demonstrate understanding of rational and irrational numbers and number systems NQF Level 2 Credits 3

Process incoming and outgoing telephone calls NQF Level 3 Credits 3

Display cultural awareness in dealing with customers and colleagues NQF Level 4 Credits 4

Monitor customer satisfaction NQF Level 4 Credits 3

Organise oneself in the workplace NQF Level 2 Credits 3

Use language and communication in occupational learning programmes [1st language] NQF Level 2 Credits 5

Accommodate audience and context needs in oral communication [1st language] NQF Level 3 Credits 5

Accommodate audience and context needs in oral communication [2nd language] NQF Level 3 Credits 5

Interpret and use information from texts [1st language] NQF Level 3 Credits 5

Interpret and use information from texts [2nd language] NQF Level 3 Credits 5

Write texts for a range of communicative contexts [1st language] NQF Level 3 Credits 5

Write texts for a range of communicative contexts [2nd language] NQF Level 3 Credits 5

Interpret a variety of literary texts NQF Level 3 Credits 5

Interpret a variety of literary texts [2nd language] NQF Level 3 Credits 5

Use language and communication in occupational learning programmes [1st language] NQF Level 3 Credits 5

Use language and communication in occupational learning programmes [2nd language] NQF Level 3 Credits 5

Engage in sustained oral communication and evaluate spoken texts NQF Level 4 Credits 5

Read analyse and respond to a variety of texts NQF Level 4 Credits 5

Write for a wide range of contexts NQF Level 4 Credits 5

Evaluate literary texts NQF Level 4 Credits 5

Work with a range of patterns and functions and solve problems NQF Level 2 Credits 5

Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts NQF Level 2 Credits 3

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems NQF Level 2 Credits 3

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations NQF Level 3 Credits 2

Investigate life and work related problems using data and probabilities NQF Level 3 Credits 4

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts NQF Level 3 Credits 5

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems NQF Level 4 Credits 6

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts NQF Level 4 Credits 4

Plan and conduct meetings NQF Level 4 Credits 4

Develop and use keyboard skills to enter text NQF Level 1 Credits 4

Comply with organisational ethics NQF Level 4 Credits 4

Work as a project team member NQF Level 4 Credits 8

Contribute to a diverse working environment in a Contact Centre NQF Level 2 Credits 8

Interpret basic financial statements NQF Level 4 Credits 3

Participate in the implementation and utilisation of equity related processes NQF Level 4 Credits 5

Conduct a disciplinary hearing NQF Level 6 Credits 5

Institute disciplinary action NQF Level 5 Credits 8

Manage individual & team performance NQF Level 4 Credits 8

Recruit and select candidates to fill defined positions NQF Level 5 Credits 9

Use the writing process to compose texts required in the business environment  NQF Level 4 Credits 5

Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities NQF Level 4 Credits 4

Use communication techniques effectively NQF Level 5 Credits 8

Instil in myself a personal Contact Centre culture NQF Level 4 Credits 4

Work as a member of a Contact Centre Team NQF Level 4 Credits 5

Apply out-bound Contact Centre Operations within a commercial environment NQF Level 3 Credits 8

Apply in-bound and out-bound Contact Centre operations within an emergency context NQF Level 3 Credits 16

Induct a new member into a team NQF Level 3 Credits 3

Apply knowledge of self and team in order to develop a plan to enhance team performance NQF Level 3 Credits 5

Conduct a formal meeting NQF Level 3 Credits 3

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace NQF Level 3 Credits 4

Identify and keep the records that a team manager is responsible for keeping NQF Level 3 Credits 4

Indicate the role of a team leader ensuring that a team meets an organisation`s standards NQF Level 3 Credits 6

Manage time and the work process in a business environment NQF Level 3 Credits 4

Investigate and explain the structure of a selected workplace or organisation NQF Level 3 Credits 10

Monitor and control reception area NQF Level 3 Credits 4

Co-ordinate meetings, minor events & travel arrangements NQF Level 3 Credits 3

Prepare and process documents for financial and banking processes NQF Level 3 Credits 5

Apply the budget function in a business unit NQF Level 4 Credits 5

Analyse new developments reported in the media that could impact on a business sector or industry NQF Level 4 Credits 10

Describe the relationship of junior management to the general management function NQF Level 4 Credits 5

Describe and apply the management of stock and fixed assets in a business unit NQF Level 4 Credits 2

Motivate a team NQF Level 4 Credits 6

Negotiate an agreement or deal in an authentic work situation NQF Level 4 Credits 5

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit NQF Level 4 Credits 8

Contract service providers NQF Level 4 Credits 3

Interpret current affairs related to a specific business sector NQF Level 3 Credits 10

Describe and apply the management functions of an organization NQF Level 4 Credits 10

Recognise areas in need of change, make recommendations and implement change in the team, department or division NQF Level 5 Credits 3

Empower team members through recognising strengths, encouraging participation in decision making & delegating results NQF Level 5 Credits 4

Advise on the establishment and implementation of a quality management system for skills development practices in an organisation NQF Level 5 Credits 10

Apply efficient time management to the work of a department/division/section NQF Level 5 Credits 4

Devise and apply strategies to establish and maintain relationships NQF Level 4 Credits 3

Manage service providers in a selected organisation NQF Level 4 Credits 5

Develop administrative procedures in a selected organisation NQF Level 4 Credits 8

Manage administration records NQF Level 4 Credits 4

Achieve personal effectiveness in business environment NQF Level 4 Credits 6

Present information in report format NQF Level 4 Credits 6

Describe and assist in the control of fraud in an office environment NQF Level 4 Credits 4

Arrange a Public Relations / Communication event NQF Level 4 Credits 5

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path NQF Level 4 Credits 3

Interpret and manage conflicts within the workplace NQF Level 5 Credits 8

Demonstrate & apply an understanding of the BCEA NQF Level 5 Credits 8

Finance a new venture NQF Level 4 Credits 6

Produce business plans for a new venture NQF Level 4 Credits 8

Research the viability of new venture ideas/opportunities NQF Level 4 Credits 5

Apply innovative thinking to the development of a small business NQF Level 4 Credits 4

Manage general administration NQF Level 4 Credits 4

Explain marketing for SMMEs NQF Level 4 Credits 6

Record transactions NQF Level 2 Credits 8

Count stock for a stocktake (in a retail / wholesale outlet) NQF Level 2 Credits 5

Dispatch stock (in a retail / wholesale outlet) NQF Level 3 Credits 10

Process payment at a Point of Sales (POS) NQF Level 2 Credits 10

Define the core concepts of the wholesale and retail environment NQF Level 2 Credits 10

Receive stock (in a retail / wholesale outlet) NQF Level 3 Credits 12

Interact with customers NQF Level 2 Credits 8

Mark merchandise and maintain displays NQF Level 2 Credits 10

Maintain a safe and secure wholesale and retail environment NQF Level 2 Credits 10

Apply the basic skills of customer service NQF Level 2 Credits 2

Establish the basic principles of fundraising NQF Level 4 Credits 5

Analyse the fundraising strategies of a successful non-profit organisation NQF Level 4 Credits 7

Conduct outcomes-based assessment  NQF Level 5 Credits 15

Design and develop outcomes-based assessments NQF Level 6 Credits 10

Conduct moderation of outcomes-based assessments NQF Level 6 Credits 10

Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts NQF Level 5 Credits 5

Write and present for a wide range of purposes, audiences and contexts NQF Level 5 Credits 5

Gather and manage information for decision-making NQF Level 5 Credits 5

Create, maintain & update record keeping systems NQF Level 5 Credits 5

Explain marketing for SMMEs NQF Level 5 Credits 6

Implement and manage human resource and labour relations policies and acts NQF Level 5 Credits 9

Apply moral decision making and problem solving strategies NQF Level 3 Credits 6

Apply the principles of employment equity to organisational transformation NQF Level 5 Credits 10

Use a Graphical User Interface (GUI)-based web-browser to search the Internet (Internet Explorer) NQF Level 2 Credits 4

Operate a personal computer system NQF Level 1 Credits 3

Use a Graphical User Interface (GUI)-based word processor to create and edit documents (MS Word 2010) NQF Level 1 Credits 4

Use electronic mail to send and receive messages (MS Outlook 2010) NQF Level 2 Credits 2

Apply knowledge of basic accounting principles to financial services NQF Level 3 Credits 4

Interpret basic financial statements NQF Level 4 Credits 4

Describe the alignment of the business system to the business strategy and objectives NQF Level 4 Credits 4

Demonstrate an understanding of cultural awareness in the workplace NQF Level 3 Credits 4

Conduct negotiations to deal with conflict situations NQF Level 5 Credits 8

Assist and support learners to manage their learning experiences NQF Level 4 Credits 5

Managing files in a Graphical User Interface (GUI) environment  NQF Level 1 Credits 3

Facilitate learning using a variety of given methodologies NQF Level 5 Credits 10

Guide learners about their learning, assessment and recognition opportunities NQF Level 5 Credits 6

Perform one-to-one training on the job NQF Level 3 Credits 4

Complete basic business calculations NQF Level 2 Credits 5

Dispatch stock from a distribution centre (DC/Warehouse) NQF Level 3 Credits 12

Maintain stock balances NQF Level 3 Credits 8

Receive stock in a DC/Warehouse NQF Level 3 Credits 15

Maintain and adapt oral/signed communication  NQF Level 2 Credits 5

Write/present for a defined context  NQF Level 2 Credits 5

Interpret and use information from texts [1st language] NQF Level 3 Credits 5

Interpret and use information from texts [2nd language] NQF Level 3 Credits 5

Write/present/sign for a wide range of contexts NQF Level 4 Credits 5

Use language and communication in occupational learning programmes  NQF Level 2 Credits 5

Engage in sustained oral/signed communication and evaluate spoken/signed texts  NQF Level 4 Credits 5

Access and use information from texts  NQF Level 2 Credits 5

Write/present/sign texts for a range of communicative contexts [1st language] NQF Level 3 Credits 5

Write/present/sign texts for a range of communicative contexts [2nd language] NQF Level 3 Credits 5

Interpret a variety of literary texts NQF Level 3 Credits 5

Use language and communication in occupational learning programmes [1st language] NQF Level 3 Credits 5

Use language and communication in occupational learning programmes [2nd language] NQF Level 3 Credits 5

Read/view, analyse and respond to a variety of texts NQF Level 4 Credits 5

Use language and communication in occupational learning programmes  NQF Level 4 Credits 5

Accommodate audience and context needs in oral/signed communication [1st language] NQF Level 3 Credits 5

Accommodate audience and context needs in oral/signed communication [2ndlanguage] NQF Level 3 Credits 5

Explore and use a variety of strategies to learn  NQF Level 1 Credits 5

Write/Sign for a variety of different purposes  NQF Level 1 Credits 6

Read/view and respond to a range of text types NQF Level 1 Credits 6

Determine financial requirements of a new venture NQF Level 2 Credits 8

Manage finances for a new venture NQF Level 2 Credits 10

Apply the skills of customer care in a specific work environment NQF Level 4 Credits 4

Analyse leadership and related theories in a work context  NQF Level 4 Credits 8

Explain fundamentals of project management  NQF Level 4 Credits 5

Contribute to project initiation, scope definition and scope change control  NQF Level 4 Credits 9

Contribute to the management of project risk within own field of expertise  NQF Level 4 Credits 5

Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget  NQF Level 4 Credits 6

Conduct project documentation management to support project processes  NQF Level 4 Credits 6

Work as a project team member  NQF Level 4 Credits 8

Implement project administration processes according to requirements  NQF Level 4 Credits 5

Plan, organise and support project meetings and workshops  NQF Level 4 Credits 4

Provide assistance in implementing and assuring project work meets quality requirements  NQF Level 3 Credits 6

Develop a simple schedule to facilitate effective project execution  NQF Level 4 Credits 8

Apply a range of project management tools and techniques  NQF Level 4 Credits 7

Monitor, evaluate and communicate simple project schedules  NQF Level 4 Credits 4

Supervise a project team of a small project to deliver project objectives  NQF Level 5 Credits 14

Explain and apply the concept, principles and theories of motivation in a leadership context  NQF Level 4 Credits 6

Develop outcomes-based learning programmes  NQF Level 5 Credits 10

Define target audience profiles and skills gaps  NQF Level 4 Credits 6

Evaluate a learning intervention using given evaluation instruments  NQF Level 5 Credits 10

Contribute towards organisation policy development NQF Level 5 Credits 8

Demonstrate knowledge and application of ethical conduct in a business environment  NQF Level 4 Credits 4

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act NQF Level 4 Credits 4

Manage Expenditure against a budget  NQF Level 4 Credits 6

Prioritise time and work for self and team  NQF Level 4 Credits 4

Induct a member into a team  NQF Level 3 Credits 4

Explain the contribution made by own area of responsibility to the overall organisational strategy  NQF Level 4 Credits 5

Identify and explain the core and support functions of an organisation  NQF Level 3 Credits 6

Apply the organisation's code of conduct in a work environment  NQF Level 4 Credits 5

Conduct a structured meeting  NQF Level 4 Credits 5

Solve problems, make decisions and implement solutions NQF Level 4 Credits 8

Describe the relationship of junior management to other roles NQF Level 4 Credits 5

Motivate and Build a Team NQF Level 4 Credits 10

Maintain records for a team NQF Level 3 Credits 4

Identify responsibilities of a team leader in ensuring that organisational standards are met NQF Level 4 Credits 6

Employ a systematic approach to achieving objectives NQF Level 4 Credits 10

Apply leadership concepts in a work context NQF Level 4 Credits 12

Monitor the level of service to a range of customers NQF Level 4 Credits 5

Make oral presentations NQF Level 4 Credits 2

Advise, capacitate and contract service providers NQF Level 5 Credits 8

Maintain the stockroom NQF Level 3 Credits 10

Replenish stock in a retail business NQF Level 3 Credits 12

Merchandise products in a retail business NQF Level 3 Credits 12

Deal with customers in a retail business NQF Level 3 Credits 8

Run a small business NQF Level 3 Credits 12

Control cash in a small business NQF Level 3 Credits 12

Understand the need for cultural awareness in dealing with customers and colleagues NQF Level 4 Credits 4

Manage an Early Childhood Development service NQF Level 5 Credits 5

Describe how to manage workplace relationships NQF Level 3 Credits 3

Create and manage an environment that promotes innovation NQF Level 5 Credits 6

Formulate recommendations for a change process NQF Level 5 Credits 8

Develop, implement and evaluate a project plan NQF Level 5 Credits 8

Evaluate current practices against best practice NQF Level 5 Credits 4

Monitor, assess and manage risk NQF Level 5 Credits 8

Apply a systems approach to decision making NQF Level 5 Credits 6

Devise and apply strategies to establish and maintain workplace relationships NQF Level 5 Credits 6

Lead people development and talent management NQF Level 5 Credits 8

Apply the principles and concepts of emotional intelligence to the management of self and others NQF Level 5 Credits 4

Develop, implement and evaluate an operational plan NQF Level 5 Credits 8

Monitor and evaluate team members against performance standards NQF Level 5 Credits 8

Select and coach first line managers NQF Level 5 Credits 8

Apply mathematical analysis to economic and financial information NQF Level 5 Credits 6

Build teams to achieve goals and objectives NQF Level 5 Credits 6

Manage the finances of a unit NQF Level 5 Credits 8

Apply the principles of ethics to improve organisational culture NQF Level 5 Credits 6

Manage a diverse work force to add value  NQF Level 5 Credits 6

Apply the principles of knowledge management  NQF Level 5 Credits 6

Comply with organisational ethics NQF Level 4 Credits 4

Conduct a disciplinary hearing NQF Level 5 Credits 15

Apply facilities management principles NQF Level 5 Credits 8

Explain the factors that impact on the bottom line of a Wholesale and Retail unit NQF Level 3 Credits 10

Build customer relations in an operational unit  NQF Level 3 Credits 10

Apply theft, fraud and safety controls in a Wholesale and Retail outlet NQF Level 3 Credits 8

Present a visual display in a wholesale or retail outlet NQF Level 3 Credits 8

Use generic functions in a Graphical User Interface (GUI)-environment  NQF Level 1 Credits 4

Demonstrate an understanding of an entrepreneurial profile NQF Level 4 Credits 5

Plan and manage production/operations in a new venture NQF Level 4 Credits 6

Apply the principles of costing and pricing to a business venture NQF Level 4 Credits 6

Plan strategically to improve new venture performance NQF Level 4 Credits 4

Manage finances of a new venture NQF Level 4 Credits 6

Demonstrate an understanding of the function of the market mechanisms in a new venture NQF Level 4 Credits 5

Implement an action plan for a new venture NQF Level 4 Credits 4

Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework NQF Level 5 Credits 5

Manage and improve communication processes in a function NQF Level 6 Credits 3

Adhere to professional conduct and business ethics NQF Level 4 Credits 4